Customer Service

Deliver exceptional experiences that turn customers into advocates.

Customer care crafted perfectly

Revolutionise your customer service sourcing with Horner's expert and fast recruitment solutions.

Our extensive database and cutting edge technology use of AI chatbots to pre-screen and shortlist candidates for interview, is a recruitment speed of response/turn around time game changer.

Enhance your customer service team with top-tier professionals who excel in communication and customer satisfaction. Whether you need casual staff or a permanent employee, we recruit candidates who are experienced in handling every interaction with care and professionalism, ensuring your business consistently delivers exceptional service. Partner with Horner to build or further strengthen your team and elevate your customer relationships to the next level.

Customer care crafted perfectly

Types of roles

Exceptional customer service starts with exceptional people. Leveraging state-of-the-art AI chatbots and technology platforms, we specialise in recruiting top-tier customer service professionals who excel in communication and client satisfaction. From Call Centre Managers to front-line events staff, our innovative tools and expertise ensure we match you with candidates who will enhance your customer interactions and create meaningful connections with every customer.

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Customer Service Manager
Customer Success Manager
Customer Experience Manager
Account Manager
Call Centre Manager
Client Services Coordinator
Store Manager
Store Manager
Call Centre Operator
Live Chat Agent
Help Desk Technician
Customer Service Officer
Event Worker
Ticket Scanner
Usher
And more!
Retail Assistant
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Redefining customer service

A 2023 report from Yaguara states that the industry is on an upward trajectory, with 94% of customers identifying customer service as crucial in their choice of brands, emphasising the pivotal role of exceptional service in consumer loyalty. With a staggering 88% of customers demanding online service channels and a significant 73% expecting these interactions to be as effective as in-person engagements, the industry is at the forefront of digital innovation.

Connect with our team today to discover how we provide temporary, contract or permanent staff for your contact centre, retail store or event.

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